Take back control of your phones with flexible, cost-effective and NBN ready Cloud PBX phone systems

Now more than ever the importance of having your phone system in the cloud is paramount. The ability to be agile with your workforce and flexible work locations is easy with Voiceflow's state of the art Cloud PBX.

Cloud Simplicity

We have been delivering cloud phone systems for over 15 years now and understand the value a hosted phone system brings to a business.
By having your phone system in the cloud it means you're contactable anywhere, anytime and makes remote working simple keeping your employees connected.

Configured for you

Every one of our customers have their phone system custom built by one our awesome Project Managers. Our PMs work closely with you to understand your business and adapt the phone system to the business, meaning you get the best out of your investment.

Multi-site ready

Given 85% of communication in a business is done over the phone it's important the people find it easy to talk to you. Making sure all your staff are properly connected all over the country helps bring the organisation closer together and enables better internal and external customer service.

Australian hosted and supported

We pride ourselves on being an wholly owned Australian company that has all it's tech based in Australia and well as our Support Desk being delivered by an Australian based support team. This means your phone system is in very safe hands.

Cloud PBX Phone System Features

Voiceflow Anywhere

Users can place calls that display the outbound caller ID of their desktop phone from any handset including mobile's without installing any additional applications.

Call Flip

With Call Flip, you can simply move an ongoing call between your desk phone and mobile phone. Call Flip is easy to set up and offers convenience and flexibility for call handling.

Call Analytics & Reporting

Comprehensive set of unique
dashboards and reporting
options for all extensions in an
organisation's Voiceflow Cloud PBX.

Hot Desking

Move freely between desks and offices. Each user in the system can now login and logout of any connected VoIP phone. When logged in, VoIP phone is automatically linked to the User, as if they picked it up from their desk.

Zero Touch Handset Provisioning

No more complex phone configurations. This significantly simply management of end user devices for your company IT administrators and for yourself as end user.

Call Recording

Call recording feature can be enabled per user or selected inbound number. Call Recordings can be accessed via the secure Voiceflow User Portal.

Presence

Use BLF (Busy Lamp Field) buttons on your phone to see who is available and who is on the phone. It will also show when their phone is ringing.

User Performance Reports

See who answers or makes the most calls, call duration, missed calls and more.

Voicemail to Email

Any message that is left on your voicemail can be sent to you by email so you can listen to it from anywhere easily.

Inbound Number

You can order phone numbers from major capital cities in Australia ofrom almost anywhere in the world.

Call Parking

You can now send calls to the predefined call parking slot and retrieve it from another phone in your business. This feature was very popular with the older PBX systems and due to high demand we decided to introduce it with our cutting edge Cloud Telephony offerings. With this new feature we can configure multiple parking slots, send and retrieve calls from each parking slot.

Time Conditions

Calls can be diverted to different destinations based on time of day or days of the week. For example, calls can be diverted straight to voicemail after hours.

Email Notification

This element in the call flow allows you to have email sent to your address when you receive a missed call.

Voicemail to Email Transcription

Have voicemails automatically transcribed and sent to an email address.

Ring Group

Ring group allows you to set a number of users on your Cloud PBX to ring simultaneously. e.g. You can have a ring group for the sales department. Each phone in the department will ring when this group is called.

Call pickup groups

You can configure a group of users who are allowed to pick up calls for each other. It is useful in situations when somebody has called your colleague and you do not want to jump up from your desk and run to his desk in order to answer his phone. Instead you pick up your own phone, enter the predefined number, and take the call on your own phone.

Fax to Email

Your inbound number can be configured to receive faxes which are then converted into PDF and sent to you by Email.

Global Phone Book

Centralised management of global phone books. You can now group all contacts into phone books and configure phones to display required phone book(s) for the user.

Simultaneous Ring

Your call can be forwarded to multiple telephone numbers simultaneously. This can also include our call confirm feature that will prevent the call from going to your mobile voicemail.

Paging

Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices.

Announcement

When a call is connected, our system can play pre-recorded greeting. After that it can play music to the caller while the call is being diverted to phones.

Voice menu

Interactive Voice Response (IVR) menu provides callers with a greeting and number of interactive options which allows them to be directed to the appropriate department, person or information (e.g. press 1 for sales, 2 for support etc.).

Queue

If you are unable to pickup a call immediately the call can be placed in a queue with your customised music on hold. Voiceflow queue's have advanced features such as holding the callers queue position if they get disconnected or need to call back.

Conference

You can now organise conference calls with an unlimited number of participants along with regular conference calls. Conference calls can be moderated via the Voiceflow Client Portal or a Yealink handset.

Caller ID Prefix

Caller ID prefix is an add-on to caller ID shown on your IP Phone for incoming calls that go through the call flow. This prefix allows you to identify where the call is coming from (e.g. Sales#0399999999).

Internal Number

Each user in the system will be assigned short 4 digit number. You can call each other within the cloud PBX using short numbers.

Call Transfer

Easily transfer calls using either short extension numbers or full telephone numbers. Calls can also be transferred externally to any other telephone number.

Blacklist

Allows you to block calls from a given list of numbers. You can create large lists and block calls from unwanted services.

Music on Hold

Have your clients listen to music when they are put on hold or even a promotional recording. This is a great way to make your small business look more professional while at the same time advertise your products and services.

Intercom

With intercom, you can make announcements via desk phones to colleagues across all your office locations.

Our solutions are perfect for small, medium and large businesses like:

Medical & Veterinary

Engineering
Manufacturing

Real Estate & Construction

Accountants
Lawyers

Consultants
Surveyors

Construction
IT Providers

Retail & Wholesale