voice Automation

Voice Automation is the new frontier

Marrying business automation and your phone system means vastly improved transparency for your business, enabling better decision making. 

With more people working remotely it’s going to become increasingly difficult for business owners and managers to have clear visibility of their teams activity. Implementing business automation tools with your phone system means you can have access to dashboards and reporting tools you’ve never had before giving you visibility on KPIs of your team.

Give us a call so and our talented team will work with closely with your business to design a customised solution.

Voiceflow – Microsoft Teams

Send Microsoft Teams messages for new incoming Voiceflow calls

Every time you receive a new incoming call on your Voiceflow handset you will receive a new message in Slack.

Voiceflow – Salesforce

Create Salesforce tasks from missed Voiceflow calls

Every time there is a missed Voiceflow call, a new task will be created Salesforce.

Voiceflow – Zendesk

Create a Zendesk ticket for each call to your Support Team number

For every client that calls your support team line or accesses your support team via an IVR Menu a new Zendesk ticket will be created.

Voiceflow – Salesforce – Microsoft Teams

Perform Salesforce lookup for incoming calls and display that information in Microsoft Teams

Every time you receive an incoming call Salesforce will be queried for client information stored in Salesforce and have that display in Microsoft Teams as a new message.

Voiceflow – Xero – Slack

Perform Xero lookup for incoming calls and display that information in Slack

Every time you receive an incoming call Xero will be queried for client information stored in Xero and have that display in Slack as a new message.

Voiceflow – Salesforce – Zendesk – 
Microsoft Teams

Update Salesforce and Zendesk on call hang up, display update in Microsoft Teams.

When a call is terminated, update a Salesforce contact and Zendesk ticket with call details or information pulled from either system. Post updated information in a Teams Channel to give your team visibility.