Marrying business automation and your phone system means vastly improved transparency for your business, enabling better decision making.
With more people working remotely it’s going to become increasingly difficult for business owners and managers to have clear visibility of their teams activity. Implementing business automation tools with your phone system means you can have access to dashboards and reporting tools you’ve never had before giving you visibility on KPIs of your team.
Give us a call so and our talented team will work with closely with your business to design a customised solution.
Every time you receive a new incoming call on your Voiceflow handset you will receive a new message in Slack.
Every time there is a missed Voiceflow call, a new task will be created Salesforce.
For every client that calls your support team line or accesses your support team via an IVR Menu a new Zendesk ticket will be created.
Every time you receive an incoming call Salesforce will be queried for client information stored in Salesforce and have that display in Microsoft Teams as a new message.
Every time you receive an incoming call Xero will be queried for client information stored in Xero and have that display in Slack as a new message.
When a call is terminated, update a Salesforce contact and Zendesk ticket with call details or information pulled from either system. Post updated information in a Teams Channel to give your team visibility.
